Despatch assistant


Ensuring the accurate and timely flow of orders into the DT warehouse.

To be the first point of contact for Sales, Customer Services, Drivers and DT.


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main duties


  • Ensure all TC orders are processed via Transend traffic management system and sent to DT in a timely manner and within the agreed cut offs and at the agreed regular intervals to ensure DT have enough work to keep their pick team occupied at all times. 

  • Booking returns with the appropriate carrier

  • Support the Transport Manager in ensuring the 'least cost routing' methodology is used for all outbound deliveries 

  • Ensure all TC third party deliveries receive a pre-delivery phone call

  • Provide driver IDs where required (barracks/prisons etc.)

  • Sort any Despatch issues, maintaining a high standard of communication between TC and Logos, and their customers and carriers, which also includes: Initiating and providing evidence for all carrier damage claims, dealing with daily delivery problems as and when they occur i.e. short deliveries, misrouted consignments, vehicle breakdowns etc. - This could result in a requirement for special transport being booked 

  • Kickbacks

  • PODS - Via emails and phone calls

  • Providing cover across the team when necessary

  • To work closely with the Transport Manager to ensure all areas of the Despatch are running smoothly and within budgetary guidelines

  • Assist the Transport Manager with the maintenance of vehicle fleet, to include but not limited to: Ensuring drivers have cleaned their vehicles, collating defect sheets/expenses/tachograph, booking service or maintenance with 3rd parties 

  • To perform other reasonable tasks as and when required to do so 

KPI's and Reports

  • All POD's to be accessible via POD portal

  • Phone answered within 20 seconds


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Skills & Experience

  • Previous experience working in a transport office is beneficial but not essential

Personal Attributes

  • Flexibility to move outside of the job description as and when required

  • Desire to help the company achieve its goals

  • Self-motivated, positive, confident and self-assured

Job Specifics

Location: Coleshill, Birmingham

Longevity: Permanent, Full Time

Salary: Up to £19,000

Hours: 37.5 per week (Mon-Fri)